Teleperformance’s to Boost Indian Workforce by 60,000: India’s Skilled Talent Base Fuels Expansion
Teleperformance’s, a global leader in customer experience management, plans to hire 60,000 employees in India over the next two years, capitalizing on the country’s skilled talent base. With a focus on high-end non-voice work in BFSI and customer service, Teleperformance aims to expand its total workforce to 150,000 from the current 90,000. The company’s strategic centers in multiple Indian cities will likely be complemented by new openings in Noida, Bengaluru, Pune, and Hyderabad. Additionally, global acquisitions, such as Majorel and PSG Global Solutions, underscore Teleperformance’s commitment to enhancing capabilities and global reach.
Strengthening Presence in India’s High-End Non-Voice Work and Customer Service Sectors
Teleperformance’s Ambitious Expansion Plans in India: Teleperformance, a prominent player in the customer experience management industry, has set ambitious goals to expand its workforce in India by a significant margin. Over the next two years, the company aims to hire 60,000 employees, with a strategic objective of boosting its presence and operations in the country.
India’s Skilled Talent Base: A Catalyst for Growth: India’s reputation as a hub for skilled talent has been a driving force behind Teleperformance’s decision to expand in the country. With a large pool of educated and skilled professionals, India offers a competitive advantage, particularly in high-end non-voice work related to Banking, Financial Services, and Insurance (BFSI) sectors, as well as in customer service.
Emphasis on High-End Non-Voice Work and Customer Service: Teleperformance’s strategic focus on high-end non-voice work, which often requires specialized knowledge and expertise, aligns well with India’s skilled workforce. The company’s expansion plans emphasize this aspect, aiming to strengthen its capabilities in the BFSI sector and enhance customer service offerings.
Expanding Footprint in Key Indian Cities: Teleperformance’s existing centers in various Indian cities have proven to be successful, leading the company to consider further expansions. New centers are being considered in prominent locations such as Noida, Bengaluru, Pune, and Hyderabad, which are known for their thriving IT and business ecosystems.
Global Acquisitions for Enhanced Capabilities: Teleperformance’s growth strategy extends beyond India, as evidenced by its pursuit of global acquisitions. Notably, the company has acquired rival firms Majorel and PSG Global Solutions, signaling its commitment to strengthening capabilities and expanding its global footprint.
Teleperformance’s Commitment to Exceptional Customer Experience: With a focus on providing top-tier customer experience management solutions, Teleperformance’s expansion plans align with its mission to offer outstanding services to clients and their customers worldwide.
Impact on India’s Job Market and Economy: Teleperformance’s significant hiring plans will have a positive impact on India’s job market, generating employment opportunities for a large number of skilled professionals. Additionally, it will further contribute to India’s economic growth and position the country as a preferred destination for global companies seeking talented customer service and support professionals.
Teleperformance’s decision to expand its workforce by 60,000 employees in India reflects the country’s reputation as a strategic hub for skilled talent in the high-end non-voice work and customer service sectors. With a commitment to exceptional customer experience and global acquisitions, the company is poised to strengthen its capabilities and enhance its global presence. As Teleperformance continues to invest in India’s talent pool and opens new centers in key cities, it cements its position as a major player in the customer experience management industry, contributing to India’s economic growth and employment opportunities.
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